- Sunday, February 23, 2025
Arvind Datta, founder and CEO of Marigold Health financial services company, said the Dubai-based airline gave them fresh boarding passes, hotel bookings and even visas to go out to the hotel.
By: Shubham Ghosh
AN Indian businessman recently showered praise on Emirates after the Dubai-based airline took proper care of passengers after they missed a connecting flight to the desert city.
Arvind Datta, founder and chief executive of financial services company Marigold Wealth based in Dehradun in the northern state of Uttarakhand, was travelling overseas from Delhi with a stopover in Dubai on Monday (10) when his starting flight got delayed due to technical glitch.
As a result, he missed his connecting flight along with 80 other passengers. But they were pleasantly surprised to see that staff of Emirates, the largest airline in the Middle East, were ready with new boarding passes and hotel accommodations for them. They also gave them visa to go to the hotel from the airport.
Read: Emirates, VFS Global launch pre-approved visa on arrival for Indian travellers
In a post on X the same day, Datta wrote, “Today due to a technical fault at Delhi, flight was delayed by two hours. Due to delay, missed my connecting flight. There were 80 other pax who too missed.
“They provided visa to go out to the hotel.”
I have always preferred @emirates since last 16 years over any other airline, reason is their customer centric focus
Today due to a technical fault at Delhi flight was delayed by 2 hours
Due to delay missed my connecting flight. There were 80 other pax who too missed
1/2— Arvind Datta (@datta_arvind) June 10, 2024
He also added that the airline would take them from the hotel to the airport for their fresh flight.
At Dubai airport Emirates staff was ready with new printed boarding passes with hotel bookings
They provided visa to go out to the hotel
Tom morning they will pick us up from the hotel
This service standard sets @emirates apart.
Delighting customers always
2/2— Arvind Datta (@datta_arvind) June 10, 2024
“This service standard sets @emirates apart. Delighting customers always,” Datta added.
He also said that he has chosen Emirates over other airlines for his international travels over the last 16 years.
Several users responded saying other Middle-East airlines such as Qatar Airways and Etihad Airways also offer commendable customer service.
“Agree Qatar too is class apart. Airlines in India have a long way to go to learn from some of the best global airlines,” Datta said.
