- Wednesday, January 15, 2025
By: Shubham Ghosh
A crew member onboard the New York-New Delhi flight on November 26 last year had reported the incident of a drunk passenger urinating on a woman co-passenger, to top officials of the airline including its CEO Campbell Wilson, within hours of the flight’s touchdown in the national capital.
According to e-mails accessed by ANI, the Air India cabin crew supervisor had reportedly sent out emails on November 27 at around 1 pm to the head of the Inflight Service Department (IFSD), base operations in India, Lead HR head of IFSD, and head of the northern region of IFSD and of complaints (customer care), informing them about the incident.
The top management at Air India had previously claimed that they were not informed about the incident after the flight landed, which led to the accused Shankar Mishra walking away without any apprehension or action against him.
Air India chairman and managing director (CMD) Campbell Wilson stated that the airline had constituted an internal committee to probe lapses on part of its crew and address the deficiencies that delayed quick redressal of the situation that occurred after a passenger on board Flight AI-102 allegedly urinated on a woman passenger, was reported to airlines officials soon after landing.
The mail containing the ‘brief summary’ of the incident was also acknowledged with a reply of “Ok, Noted,” at 3.47 Hours.
One of the initial emails after the telephonic discussions, accessed by ANI, was sent at 3.46 pm, which was also read and acknowledged by the recipients.
A detailed thread of emails at 7.46 pm the same day also included mails addressed to the head of the ground handling department and the heads of customer service and inflight services.
Moreover, communications also show that Wilson who received an email from the woman passenger’s son-in-law on the same evening had forwarded the mail to the head of customer care calling attention to the mail received by him.
On November 26 last year, a man named Shankar Mishra allegedly urinated on a 70-year-old woman co-passenger in an inebriated condition in business class of an Air India flight, but the incident was not reported to the Directorate General of Civil Aviation which was attributed to the delay in reporting the incident by the airline crew.
(ANI)
